Vehicle
2020 KIA TELLURIDE
Manufacturer
Kia America, Inc.
Components
ENGINE
Dates
Incident: 01/15/2024
Filed: 01/24/2024
Owner complaint summary
When starting the vehicle to warm up (in colder temps) it made a squealing noise and slowly faded. Returned to drive the vehicle and there was a puddle of oil underneath. Upon inspection, it appeared that the leak was coming from between the (plastic) oil filter housing and the engine (it's connected to. This causes a concern as it could cause my engine to seize while driving (especially on freeways). Causing a collision risk and destroying the cars engine at the same time. When researching I found that this is a common (cold temp) issue among Telluride's. I attempted to call Kia service at least four times with no answer/no call back. On my fifth call attempt I was routed to the parts department and found that the part is and has been on backorder for some months now. Was told that there are over 3000 on back order to the states, all accounted for. I researched the issue and found various Kia Telluride forums stating the same cold weather temp issue. This is obviously not an isolated case with no one (O'Reilly, Auto Zone, Advanced Auto & the dealership) having the part in stock and over 3,000 other cases awaiting their back-ordered part. Previous to this, I attempted to get an oil change at a local lube shop and was advised that they could not do an oil change on my vehicle because there was an issue with the oil drain plug and the oil pan seal circulating with the local live shops. They would be unable to do my oil change unless I sign a waiver stating they're not liable for anything that occurs after the oil change occurred. I am attempting to make an appointment now, however with all the parts on backorder (for months now) the only thing I can do is to not drive my vehicle until their is a stockpile of parts available to alleviate this malfunction. This issue has not been investigated by insurance or authorities as I'm uncertain that this falls within their wheelhouse. Recently my check engine light came on, I had the code checked it was the thermostat.
Official record ID (ODI): 11567424. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.