Verified government source

NHTSA complaint #11567924

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 KIA TELLURIDE

Manufacturer

Kia America, Inc.

Components

ENGINE

Dates

Incident: 12/16/2023
Filed: 01/26/2024

Owner complaint summary

With 40k miles on the car driving on the freeway the coolant hose burst without any warning, it didn’t come off, it was weak and split. This caused head gasket damage and cylinder 3 and 5 to misfire with coolant getting in the cylinders. It was dark and foggy out and the car was over heating due to the failures. I lost power and could only go 25mph on the freeway. Semi trucks were honking flashing their lights, passing me and one slammed on the brakes to avoid hitting me due to how dark it was. Even though I was driving with my hazards on. I pulled over as soon as I could, but had a panic attack during the ordeal planning out the best way to die. Sounds dramatic but with all the smoke coming from the car I thought it could blow or get hit by a semi. Looking at online groups there are issues with the Telluride engines that are creating dangerous situations. It’s a matter of time before this problem causes a serious injury or death. I know others that have made complaints to Kia and NHSTA. When is this problem going to be taken care of?? My car has been at the dealership since Dec 19 2023. I am waiting to here back from Kia if they will cover the engine under warranty. The dealership said they had another Telluride with engine failure in Oct 2023 that Kia did not cover under warranty. The dealership has confirmed all these statements. There was no warning that there were any weak spots in the hose. No leaks or warning lights until it left me stranded on a dark foggy night on the freeway. Since Kiefer Kia in Eugene, OR still has my car I have not received any paperwork yet

This is an owner complaint filed with NHTSA (ODI #11567924). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11567924. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.