NHTSA complaint #11569111

Owner complaint summary

The contact owned a 2019 Hyundai Tucson. The contact stated that while the contact's wife was driving and parking the vehicle, the contact's wife depressed the brake pedal and the service brakes were inoperable. In addition, the contact stated that the anti collision braking system was inoperable and did not function as intended. The contact stated that due to the failure, the vehicle crashed into several oversize planters in the parking lot. In addition, the vehicle crashed into a wooden fence and then crashed into a tree. The contact's seventeen-year-old granddaughter was seated in the front passenger seat of the vehicle. The fire department and the police arrived on the scene. A police report and fire report were filed. The vehicle was towed to a local tow yard. The contact's granddaughter sustained a concussion and currently suffers from headaches. The contact's wife sustained an injury to the mouth due to the deployment of the air bag. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 27,000.