Verified government source

NHTSA complaint #11569154

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

EXTERIOR LIGHTING

Dates

Incident: 01/31/2024
Filed: 01/31/2024

Owner complaint summary

The L.E.D light strip on the back of the car completely failed so now the whole middle of the rear is non working. Without this working now it is not as safe driving at night because other vehicles might not be able to notice me as well as usual. This has been a continuing problem with absolutely no interest in fixing it or repairing the problem with the manufacturer or dealership which is costing consumers alot of money out of pocket for somthin they shouldn't be responsible for. When this occurred there was no warning signs no sign of any damage at all and not even any water built up inside the components , I have seen other vehicles that had what looked like a cup of water in there light and it still was working except for maybe some dim areas but with my situation I don't see how my whole component could just fail all together more going on then just water getting in it.

This is an owner complaint filed with NHTSA (ODI #11569154). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11569154. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.