NHTSA complaint #11571510

Owner complaint summary

I am writing to express my serious concern and to file a formal complaint regarding a critical issue with my Tesla vehicle, specifically related to the Power Conversion System (PCS). I have recently been informed by Tesla’s diagnostic team that the PCS in my vehicle has malfunctioned and requires replacement. This is particularly alarming given the vehicle's relatively low mileage and my previous history of reporting charging issues. For your reference, the key details are as follows: Vehicle and Issue Identification: The vehicle in question, which I took delivery of in May 2019, is now experiencing a significant reduction in charging capability, only charging at 16A instead of the expected 32A. This issue has persisted despite earlier assurances that the problem was with the wall charger, a claim which now seems inaccurate. Mileage and Usage: My vehicle has only covered approximately 29,000 miles, which casts doubt on the wear-and-tear argument for such a critical component failure. Safety and Recurrence Concerns: While I am currently not aware of any direct safety issues, the recurrence of this problem among other Tesla owners is worrying and suggests a potential pattern of technical shortcomings. Cost of Repair: I have been quoted a repair cost of $1,808/- by Tesla, which is a substantial amount, especially considering the vehicle's age and mileage. Given these points, I request a thorough re-evaluation of this matter. I strongly believe that this issue should be covered under warranty, or as a goodwill gesture, considering the vehicle's low mileage and the history of charging issues reported shortly after purchase. Furthermore, I urge Tesla to investigate if this is a wider issue affecting more vehicles, as it raises concerns about the reliability and durability of critical components in Tesla vehicles. The vehicle is available for inspection at your convenience. I expect a prompt response to this complaint, and I hope for a swift and satisfactory resolution.