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NHTSA complaint #11573599

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

EXTERIOR LIGHTING

Dates

Incident: 11/01/2023
Filed: 02/23/2024

Owner complaint summary

I have moisture inside my right rear tail light assemble located on my lift gate. About 1/3 of the LED's do not light up currently. I have been to the dealership and contacted chrysler customer care. I have spent about an hour total on 2 phone calls to only be told there is nothing they can do about it.This is clearly a manufacturing defect and a common problem with Dodge Durango's, bcause I see too many with the same problem that I have and its always the center of the lift gate and the right side tail light. See attached photos fof conditiuon.

This is an owner complaint filed with NHTSA (ODI #11573599). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11573599)Back to reports

Official record ID (ODI): 11573599. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.