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NHTSA complaint #11573716

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 INFINITI QX60

Manufacturer

Nissan North America, Inc.

Components

ELECTRICAL SYSTEM

Dates

Incident: 02/16/2024
Filed: 02/23/2024

Owner complaint summary

I have brought my Infiniti QX60 in twice related to sterp & Bluetooth for hands free phone calls. They first did a firmware upgrade. I have had intermittent problems and reported to them. I actually had same model as a loaner they gave me and radio and Bluetooth phone connection would not work. I drove to the dealership and showed them. They have put the blame on my new Samsung phone as causing these issues. Asked to explain and they couldn't. They would not change out control boards so get radio and hands free phone calls as I drive many miles a month.

This is an owner complaint filed with NHTSA (ODI #11573716). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11573716)Back to reports

Official record ID (ODI): 11573716. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.