NHTSA complaint #11575060

Owner complaint summary

Steering wheel repeatedly locks while turning followed by loss of power steering. Also accompanied by warning messages such as "Service ESC", "Park Assist Off", "Steering Assist is Reduced Drive with Care", as well as the stability control and stability control off lights. Began in October 2023. Brought in to dealership 4 times in 5 months (waiting on loaner availability to bring in for a 5th time) and still not repaired. Dealership unable to replicate problem but finds error codes when diagnosing. Below is a summary of each visit to "fix" the problem: Visit 1 (October 17, 2023): problem due to software out of date, reprogrammed the brake control module Visit 2 (October 30, 2023): problem due to battery low voltage, replaced battery Visit 3 (January 12, 2024): problem due to software out of date, reprogrammed power steering control module Visit 4 (February 19, 2024): problem due to short in steering rack, replaced steering rack There is no pattern to when the power steering goes out or when the wheel locks. Must constantly drive on guard to be prepared. We live in a city and drive in a lot of traffic. It is dangerous to have the wheel lock while turning, causing the car to potentially head into traffic, pedestrians, curbs, etc.