NHTSA complaint #11580690

Owner complaint summary

The contact owns a 2021 Toyota Camry. The contact stated while the vehicle was being parked in the residential garage, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was in reverse, and due to the failure, the vehicle crashed into a built-in heater in the garage. The passenger’s side rear above the bumper was damaged. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 14,284.