NHTSA complaint #11582194

Owner complaint summary

This vehicle is a 2023 Range Rover . I took it in to have the winter tires removed and the summer tires installed. Range Rover did a vehicle inspection and it showed the brake pad wear on the front as being a #7 and the rear as a #2. The scale is 1 to 10 , Ten being NO wear or new pads. I have the write up from Range Rover and pictures they took . I also have the bad brake pads that look like they are flaking away. The repair cost was $2,459.97. The service technician told us this was his 5th 2023 large Range Rover he has done so far this year. They also mentioned that they never do brake pads on a 1 year old vehicle ,let alone 5 vehicles so far this year. As expected i called Range Rover support line with NO answers or resolutions. The majority of my wife's travels in this vehicle have my children with her . Not sure if you can notify Range Rover of this issue, I understand they are a foreign company. Thank you for any help you can provide. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)