NHTSA complaint #11582505

Owner complaint summary

Tesla officially confirmed as I brought my car in a THIRD time that the repeated turn signal failure I was/am experiencing is now a known software issue. They looked at the timestamps and video I shared and saw that I had indeed applied pressure to the turn signal buttons to no avail/effect. Out of the three times I took the car in and shared timestamps for when this issue occurred this is the only time they identified the issue in the logs, which leads me to believe they never even looked at the logs the previous two times I had brought the car in and they failed to ID the issue or a fix. They have been unable to reproduce in person, as the issue occurs at random while the vehicle is in motion. I brought it in a third time after multiple instances in one day of the turn signal not working and putting me in highly precarious situations on the highway. There is still NO FIX currently and the technicians even acknowledged/admitted it is a serious safety issue, yet they are returning the car to me unfixed. This feels like an extremely dangerous problem to not address urgently via a software fix. There is no message or warning displayed related to the issue.