NHTSA complaint #11582876

Owner complaint summary

On Wednesday, [XXX], the sunroof glass of my 2019 Honda Cr-V Ex spontaneously exploded while driving on the highway. There was a startling loud sound that rendered me shocked while driving! It caused me to take my eyes off the road to look around my vehicle and in the rear-view mirror to see what had happened. Nothing hit the vehicle! Luckily, there were no other vehicles nor pedestrians nearby. I maintained staying in my lane, but I was completely distracted by the sound, this could have been dangerous! Also luckily, the interior sunroof shade was closed or I'd have been showered in broken glass. The service manager at the dealer I called, Greensboro Honda, said "I'm not going to lie, I have heard of this happening before". There are many reports of this happening online and, according to news station reports, an NHTSA investigation that was closed in 2021 citing that it “has not identified sufficient evidence of a safety-related defect in the subject sunroof.” On the same day the incident occurred, my vehicle was inspected by the Service employees of Honda of Greensboro, NC. They refused to fix the problem b/c the 'Area Manager", against the recommendation of the 'Service Manager', stated that "something must have hit the vehicle". I repeatedly insisted that nothing hit the vehicle. I have filed a claim with Nationwide Insurance. Greensboro of Honda did take photos and they taped the hole in the sunroof at no charge which was kind yet suspicious since I bought this 'Certified Pre-owned" vehicle at Leith Honda of Aberdeen. The Greensboro Honda dealership is not owned by Leith. Twice, once by phone message and once via email, I requested the email, denying the issue be fixed by Honda, between the 'Service Manager' and the 'Area Manager' at Greensboro Honda be forwarded to me, to no avail. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. Note: the shape of the fractured glass hole look almost identical to others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)