NHTSA complaint #11583512

Owner complaint summary

The contact owns a 2019 Nissan Rogue. The contact stated that the passenger’s side front door failed to unlock and lock with the key fob. The lock also failed to lock with the inside lock button intermittently. The contact stated that the alarm indicated that the doors had been unlocked with an audible sound; however, over time, the alarm failed to activate. The failure had become more persistent over time. The vehicle had not been taken to the dealer. The vehicle was taken to an independent mechanic where the door lock mechanism was replaced. The manufacturer was made aware of the failure where it was confirmed the repair was not covered under warranty or recall. A case was filed with the manufacturer regarding the failure. The failure mileage was 41,400.