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NHTSA complaint #11585760

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

VISIBILITY

Dates

Incident: 04/27/2024
Filed: 04/29/2024

Owner complaint summary

The contact owns a 2023 Mazda CX-5. The contact stated while the vehicle was parked, she entered the vehicle and noticed that the sunroof glass had exploded. The contact stated that she inspected the vehicle but could not determine the cause of the failure. The contact stated that the shade guard was closed at the time of the failure. The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be serviced because a rock had probably struck the sunroof. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was awaiting an email from the manufacturer. The failure mileage was approximately 16,127.

This is an owner complaint filed with NHTSA (ODI #11585760). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11585760)Back to reports

Official record ID (ODI): 11585760. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.