NHTSA complaint #11588044

Owner complaint summary

The contact owns a 2020 Lincoln Navigator. The contact stated while at a complete stop, the vehicle shut off inadvertently. The contact stated that the vehicle restarted upon pressing the Push to Start button. The contact stated upon depressing the accelerator pedal, the vehicle jerked, was sluggish, and made an abnormal crackling sound. The vehicle then responded as needed and the contact continued driving. There was no warning light illuminated. The contact stated that while driving at an undisclosed speed and depressing the brake pedal to come to a stop, the vehicle shut off inadvertently. The contact was able to restart the vehicle and continue driving. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact stated that the failure had been recurring. The vehicle was taken back to the dealer. The dealer test-drove the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.