Verified government source

NHTSA complaint #11588284

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 HYUNDAI TUCSON

Manufacturer

Hyundai Motor America

Components

ENGINE

Dates

Incident: 05/06/2024
Filed: 05/11/2024

Owner complaint summary

I was driving home last week when I came across a large crash on the highway. Traffic was backed up for a mile. I decided to turn around through one of those crossovers and head a different way home. I accelerated to catch up to the oncoming traffic when my car suddenly sounded more loud like it was struggling to accelerate. I got onto the off ramp and my car slowed from 70mph to 40mph and would not go any faster. It began lurching and I decided to try to get off the highway and get as close to home as I could as it was 9pm. My car slowed to a stop and the oil light and engine light and battery light came on. A few moments later the whole dashboard lit up and the car died. I popped the hood and to my horror there was literally no oil in my car. My oil light never came on and my oil change service notice never came on at any point. I took it to a dealership where they told me my engine has blown and needs replacing. This engine experienced the same issues as listed in the lawsuit earlier this year, only my 2.4L was not included as an affected model. This car only has 88,000 miles on it and has had at least 9-12 oil changes. My car was working normally until it shut down, no warning, no lights, and no other issues this entire time I’ve had it. I was broken down on a country road in the middle of the night with no phone service. Hyundai claims my car was not one of the engines affected by the recall or lawsuit, yet my car did exactly what others stated happened to theirs.

This is an owner complaint filed with NHTSA (ODI #11588284). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11588284. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.