NHTSA complaint #11589459

Owner complaint summary

The auto start/stop feature of the vehicle activated on the exit ramp of a highway, it did NOT restart the car but disabled all use and automatically shifted to neutral and would not power down, shift into another gear, or do anything. My wife had our children in the car during a high traffic time of day and my vehicle was disabled for approximately 5 minutes. Other cars exiting the highway at a high rate of speed had to go around my vehicle to continue. This is the second occurrence like this and previous “repairs” was the dealership just replacing the battery. This is the second time my family has been put at risk. The vehicle is available for inspection and there is a call in to the local dealership who has nobody available to speak with me until Monday.