NHTSA complaint #11590023

Owner complaint summary

Hello on or about April [XXX] I was driving my Honda CRV on the freeway. all of a sudden I felt the car sputter. It went down to 25 miles an hour. I pulled over and shut the car off. A couple hours later. Oh my dashboard lights went on. One after another, I called Honda and got the service department voicemail.. Then I called my mechanic and he suggested I reboot the computer Which I did. The next day it did the same thing. I called Honda again the same thing voicemail. I called my mechanic and he suggested that I bring it in to be diagnosed.. He said it was the fuel injectors. And suggested I get a hold of Honda. I made a 3rd call ,same thing voicemail. Finally five days later after emailing the service department manager. I finally got a phone call back. I basically was told there’s nothing they can do for me. The quote for the car was $600 more than my mechanic. So my mechanic fixed it. Two weeks later, the service manager called me and told me it was covered under warranty. But I had already had the car fixed. Brad Haag from Honda of Middleburg Heights told me to send my receipt to iHonda corporate, and they said they could not help me. After doing some research on the Internet this seems to be a very common problem with Honda CRV’s. I truly believe this is a safety issue. I could’ve been killed that day.. I bought this car for its safety and reliability. I believe these cars are not safe to be on the road with fuel injectors that just fail without warning. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)