NHTSA complaint #11591071

Owner complaint summary

The contact owns a 2019 GMC Yukon. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond and jolted while responding. There was no warning light illuminated. The vehicle was taken to the dealer and an independent mechanic; however, the failure could not be duplicated. The contact stated while driving 65 MPH, the vehicle decelerated to 25 MPH independently while the RPMS were significantly high. The contact depressed the accelerator pedal, and the engine revved. The vehicle jolted and accelerated to 65 MPH; however, the failure recurred. The contact depressed the accelerator pedal and the vehicle resumed speed, then the vehicle jerked and lost motive power. The contact was able to pull to the side of the road. The contact restarted the vehicle and continued driving; however, the vehicle stalled. The contact pulled over to the emergency lane. The contact parked and restarted the vehicle. The contact was able to drive into a parking lot, where the failure recurred. The vehicle failed to restart with the check engine warning light illuminated. The messages "Transmission Hot - Idle Engine" and "Action Required" were displayed. The vehicle was towed to the residence. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.