NHTSA complaint #11594559

Owner complaint summary

The high-pressure fuel pump in my vehicle failed. Unfortunately, this component is no longer available for inspection as it was repaired with a rebuild kit during repairs at the dealership. The failure of the fuel pump created a driving hazard. Due to insufficient fuel supply, the car exhibited erratic behavior, including the inability to maintain consistent speed. This caused the vehicle to drive at unusually low speeds, which impeded the flow of traffic. If this failure had occurred on the highway, it could have led to a fatal accident. To my knowledge, there has been no formal investigation into the failure of this component. The dealership rebuilt the high pressure fuel pump but did not conduct a thorough investigation into the root cause of the issue. The only indication of the impending failure was the activation of all warning lights on the dashboard when the car was started. Additionally, the vehicle became difficult to start. The first occurrence of this issue was on 06/08/2024, and the car became inoperable immediately after the initial warning signs.