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NHTSA complaint #11594994

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 MERCEDES-BENZ AMG GLE43

Manufacturer

Mercedes-Benz USA, LLC

Components

STEERING

Dates

Incident: 05/10/2024
Filed: 06/18/2024

Owner complaint summary

intermittent inability to shift gears which progressively gets worse wirh complete failure at some point. Inability to shift from reverse to drive has left me in many unsafe situation including failure in the middle of the road. Both manufacturer car dealership and independent mechanic verified the shift column control module needs to be replaced; however, part is not currently available from Meredeces-Bez and there is no ETA. The shift column control module is tied to the air bag system and therefore could potentially also fail. Both car dealership and independent mechanic confirmed this is a recurring issue in various models. The day my car was taken to the dealership one other car had to be towed in due to car not shifting leaving car inoperable.

This is an owner complaint filed with NHTSA (ODI #11594994). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11594994)Back to reports

Official record ID (ODI): 11594994. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.