NHTSA complaint #11596271

Owner complaint summary

At 50k miles, in July 2023, I was told by the dealer, Audi, that the rear spring mounts were corroding, and it was not covered by warranty. Everything I have read about spring mounts is that they are not considered a wear and tear part, and should not deteriorate. But I paid about $2,000 for the repair. Now, 11 months later, one spring coil itself has broken, and despite the warranty since it was last replaced less than a year ago, Audi will not honor the warranty at all, because it was the spring mounts and not the springs themselves that were replaced. However, it is the same job to repair, and so I am forced to pay for the same amount of labor again. This seems criminal given the parts are interdependent and the job takes an equal amount of time. I don’t understand why the coils weren’t replaced initially, as I now have to pay for the project to essentially be redone. Yes, it is a safety issue. Was not inspected by police but it was by the manufacturer. There haven’t been any warning indicators in the vehicle.