Verified government source

NHTSA complaint #11601221

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 HONDA CR-V

Manufacturer

Honda (American Honda Motor Co.)

Components

UNKNOWN OR OTHER

Dates

Incident: 07/01/2024
Filed: 07/11/2024

Owner complaint summary

On [XXX] at approximately 7am, I was driving eastbound on [XXX] in Missouri, just west of Waynesville, MO. Weather was clear, not a lot of traffic. My sunroof glass exploded. There were no cars around me, I had not seen anything fly out from anywhere and hit the sunroof and I don't recall hitting any type of large bump or pothole prior to the glass shattering. The noise it made was very loud; like an explosion. The sunshade was open at the time and the tempered glass shattered all over the inside of my car. Despite shattered glass everywhere, I was not injured. There were no passengers in the car at the time. Since most of the glass fell inside the cabin, I closed the sunshade so no more would fall on me and pulled over in Waynesville. I was then able to drive on to my destination in Florissant, MO with the sunshade closed. Once there, a mechanic broke out the rest of the glass for me and installed crash wrap until I could get the window fixed. He also vacuumed out as much glass from the cabin as he could. I contacted my insurance company, sent photos and a claim was started. In the end, my insurance company took care of the claim, minus deductible. There were no warning lamps, messages or other symptoms of the problem prior to the glass exploding. I had also just had a multi point inspection with my tire rotation and oil change just 3 days prior at Pinegar Honda in Springfield, MO and there was no notation that the glass was cracked or otherwise compromised in any way. I don't know if this is a problem occurring with Honda CR V's or if it's just a fluke occurrence with my particular vehicle. The mechanic was unable to determine what caused the glass to shatter. I am reporting this just in case this is happening with other vehicles and the problem is more pervasive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is an owner complaint filed with NHTSA (ODI #11601221). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11601221. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.