NHTSA complaint #11603189

Owner complaint summary

Watch this report: [XXX] There was less than 1/2 a pound of refridgerant in my vehicle. The dealership - Mercedes Benz of Boerne inspected it. They extracted the refridgerant from the vehicle and hooked up leak system and monitor the gas to see if there is a leak and picked up in the center vent and the hose that goes to the vehicle's AC evaporator. There is a leak from the evaporator. This is a recurring problem that has popped up due to a recall in 2019: "The issue stems from air-conditioner drain hoses that may have been incorrectly installed, causing water to drain into the passenger compartment. Water intrusion into the footwells may cause corrosion or short circuits to electrical components, increasing the risk of fire. Furthermore, the emergency call feature may be disabled and the doors may not unlock, increasing the risk of injury. And as a final consequence, the engine may not start or may enter a limp-home mode, increasing the risk of a crash. To fix this potentially long-reaching issue, dealers will inspect and reinstall the drain hoses, as necessary, for free. Owner notification letters will be sent May 16, but those with further questions can contact Mercedes at 800-367-6372, the National Highway Traffic Safety Administration’s vehicle-safety hotline at 888-327-4236, or visit its website to check their vehicle identification number and learn more." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)