NHTSA complaint #11605572

Owner complaint summary

The contact owns a 2019 Chrysler 300S. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 20 MPH and making a left turn when another vehicle made a wide turn at the same time crashing into the center of the passenger side. No air bags deployed. The contact was able to turn off the vehicle. A police report was filed. There were no injuries reported. The contact stated the crash had occurred before receiving the recall notice. The dealer was contacted and confirmed the air bags needed replacing however the remedy was not available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.