Verified government source

NHTSA complaint #11607366

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 LINCOLN NAVIGATOR

Manufacturer

Ford Motor Company

Components

ENGINE

Dates

Incident: 08/08/2024
Filed: 08/08/2024

Owner complaint summary

the engine rattles and knocks with cold start. in reviewing online, this is a very common problem. The dealership told me their service lot is full of navigators needing to have CAM? replaced. The internet confirms mechanics frustrated with spending their entire day replacing the same parts. This issue is listed on your site, but it is not a recalled item. I would suggest auditing how many of these repairs Lincoln is actually doing. I was initially told the repair cost should range between $1,000-$2,500, but after my vehicle waiting over a month in their service lot, they told me the repair cost would be $4,500. To have an issue this common on a car that cost over $100k, seems like they should take more ownership.

This is an owner complaint filed with NHTSA (ODI #11607366). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11607366. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.