NHTSA complaint #11608330

Owner complaint summary

Friday, August 2, 2024 – While driving car on [XXX] in Portland, OR major unknown problem surfaced. Had car towed into dealership, paying a towing fee of $217.50. Seven hundred nine (709) miles were on odometer. Saturday, August 1, 2024 – Telephoned Royal Moore Toyota and spoke with George Stavrakis – every lug nut on all four (4) wheels were loose and only finger tight. Plus three (3) studs on right rear wheel were broken off. New rim would be needed. George stated that because I had my oil changed by Walmart that they (Walmart) must have loosed all the lug nuts. I had watched Walmart service the vehicle the entire time and Walmart never touched the lug nuts. Monday, August 5, 2024 – Our insurance agent informed me that that National Highway Traffic Safety Administration (NHTSA) had issued a recall (number 23V432000) for 2023 Toyota Camry XSE Hybrids because of significantly under torquing of the lug nuts. We noted that although my car was a 2024 it was built in 2023. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)