Verified government source

NHTSA complaint #11610097

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 BUICK ENCLAVE

Manufacturer

General Motors, LLC

Components

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

Dates

Incident: 08/20/2024
Filed: 08/21/2024

Owner complaint summary

Vehicle would not go into park fortunately we were in a safe location to avoid a possible accident or injury. The vehicle has electronic transmission shifting. According to the dealership the park solenoid in the transmission valve body failed. This prevented us from putting the vehicle in park so it could safely be shut off. We were able to set electronic parking brake but ignition continued to remain on. Eventually had to disconnect the negative battery terminal. Had vehicle towed to dealership but could not release electric park bake or start vehicle with battery terminal reconnected. This is becoming a common problem with this transmission, so common that parts are on back order. This could be a very unsafe problem with this vehicle in the right circumstance. There should be a recall on this transmit that is used on multiple GM vehicles

This is an owner complaint filed with NHTSA (ODI #11610097). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11610097. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.