Verified government source

NHTSA complaint #11610831

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2024 VOLKSWAGEN ID.4

Manufacturer

Volkswagen Group of America, Inc.

Components

UNKNOWN OR OTHER

Dates

Incident: 08/25/2024
Filed: 08/26/2024

Owner complaint summary

I purchased this vehicle a week ago, and it has only 300 miles on it. The problem: The charging port flap does not open, and therefore, the vehicle cannot be charged. I checked online, and there are many, many cases of this happening in VW vehicles; it is not restricted to EVs. Why is this a safety issue? Imagine you are in the middle of the night or under inclement weather conditions while going somewhere and you stopped to charge the battery. Since charging port does not open, you cannot charge the battery. You are stranded, stressed and exposed to potential crime, bad weather and aggravation of health problems that can lead to stroke and death. Why does VW use this defective charging or fueling port flap in spite of countless incidents of its not opening? Please issue a recall and force VW to install a working fuel port flap.

This is an owner complaint filed with NHTSA (ODI #11610831). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11610831. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.