Verified government source

NHTSA complaint #11611908

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 HYUNDAI TUCSON

Manufacturer

Hyundai Motor America

Components

ENGINE,FUEL/PROPULSION SYSTEM,LANE DEPARTURE

Dates

Incident: 06/07/2024
Filed: 08/31/2024

Owner complaint summary

I went to Thompson Automotive to finance a vehicle and within a month and half my engine blew. There were no engine lights, no lost of oil, no warning, no signs of any error, before this series of malfunctions took affect. I was on my way to the dealership and my car being slowing down to a complete stop as I was getting off the highway ramp. I was traveling at the speed of 25mph, when the car started to make loud noises that I never heard before that day, and completely shut down in front of a huge tractor trailer in traffic. The dealership has had my car since 6/7/24. Now the car has about 85,000 miles on it. I have to pay another $3,000 for my portion to get a new engine. Which is outrageous considering I just agreed to pay $19,990. I am highly disappointed that I lost my job and everything behind this horrific situation that actually feels like a set from the beginning. Now that I’m reading all the comments and unfortunate but very similar situation everyone is suffering from with the particular car. I can’t fathom why it’s still on the market to be purchase for consumers with these major and potentially deadly problems.

This is an owner complaint filed with NHTSA (ODI #11611908). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11611908. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.