NHTSA complaint #11612905

Owner complaint summary

When driving on the interstate highway with about 70 mph a warning message “Service hybrid electric vehicle system” appeared. The high voltage battery charging level was less than 1%. About 30 minutes later, after exiting the highway, another warning message was displayed: “Stop Safely Vehicle will shut off soon”. After about 30s later the motive power was stopped and the car continued rolling. There was no propulsion power anymore, and I was only able to roll into the entrance of a parking lot. Luckily it was a relatively safe location where the vehicle came to a stop. I was alone in the car and was not in direct danger. The vehicle could not be restarted. I called a towing service, and the car was transported to a Chrysler dealership. The fault codes were read out. Chrysler Star recommended to replace a 350 A fuse. The dealership service team drove the car for more than 70 miles without being able to reproduce the fault after this repair. One day after collecting the car from the dealership I drove about 300 miles on the highway. After about 250 miles the warning message “Service hybrid electric vehicle system“ appeared. The high voltage battery charging level was less than 1%. When driving on the highway with about 55 mph, about 150 miles after the warning message appeared, the motive power stopped inadvertently without any warning. I felt a short impulse on the gas pedal, then while rolling at below 50 mph the message “Switch P to start engine“ was displayed. I managed to roll out from the 3rd lane from the right to the emergency stopping lane. It was a dangerous maneuver and I feared for the safety of my five family members traveling with me in the car as the oncoming traffic behind my car didn’t slow down even after switching on the hazard lights. The vehicle could not be restarted and I had to call a towing service to transport the vehicle to the nearest Chrysler dealership. Now I am waiting for the service team to start reading out the failure codes.