NHTSA complaint #11613083

Owner complaint summary

The contact owns a 2022 Mercedes-Benz GLC300. The contact stated while driving 76 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle speed independently decelerated. The contact safely drove the vehicle to the shoulder of the road. The contact stated that a warning light illuminated indicating do not shift the gear, contact the dealer. In addition, the contact stated that the gear shifter seized, and the wheels locked up. The contact stated that the failure occurred while driving on a major highway. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle was serviced at the dealer in July 2024. The contact stated that several unknown repairs were completed. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,370.