NHTSA complaint #11614464

Owner complaint summary

POSSIBLE RECALL SITUATION Kumho Crugen HP 71 101H 235 55 R19 Warranted Tire Life: 65,000 Miles Failed at: 32,000 Miles (estimated) 3 out of the 4 original tires failed on vehicle under 50% through normal life of tire. I DO Have Tires in my possession. • According to 2 different tire departments including Dealership in which car was purchased, 3 out of 4 original tires failed due to BROKEN BELTS. • A blowout can cause loss of control of vehicle, leading to possible injury or death not only for vehicle inhabitants, but for other vehicles and/or pedestrians as well. • Problem reported to 2 different facilities including Lithia Hyundai New Port Richey, Florida where vehicle was purchased with these tires as OE Original Equipment. • Issue was reported to: Place of purchase: Lithia Hyundai New Port Richey, Florida (OE Original Equipment) • Issue was reported to: Lithia Corporate Office including Legal Department and Chief Operating Officer. Legal Customer Relations Representative stated: "Corporate will not be able to assist you further at this time. Corporate found your warranty has expired for your tires..." • Issue was reported to: Kumho Tire USA Warranty Department • Kumho Warranty Representative stated "that the process MUST be started with the Dealership selling the tires." • Issue was diagnosed by Original Dealer, Lithia Hyundai of New Port Richey as Broken Belts on 3 out of 4 tires. • Issue was diagnosed by Sam's Club New Port Richey as Broken Belts on 3 out of 4 tires. Diagnosis was completed through a "Run-Out Test". 4 new tires of different brand installed. oNo Warning Lights or Messages oVery small vibration occurred around 32,000 miles. oAround 33,000 miles estimated, took vehicle in for Oil Change and Rotate & Balance. At this time, the vibration had progressed to a more severe vibration with pulling to the right. oAround 33,700 miles took vehicle back in to inform them of very severe vibration.