NHTSA complaint #11614990

Owner complaint summary

Claim # CAS CXH-026-40233- PRE- COLLISION ASSIST(PCA) TO WHOM IT MAY CONCERN PLEASE FORWARD TO CUSTOMER SERVICES Since they refused email. We have a 2024 In route to RIVERHEAD FORD and refuse to pay their $200 diagnosis fee on PCA failure. Not in OBD III plug in diagnosis no way to check if functioning. Will be reported to NHTSA. MY Broncos 2022 is still in bumper to plumber warrantee but recently with MY key not administrator key noticed the PCA was not functioning. On page 24 Bronco Quick Reference Guide states in pertinent parts: " If your vehicle is rapidly approaching a stationary vehicle, vehicle traveling in the same direction as yours or a pedestrian within your driving path, the system is designed to provide three levels of functionality. Alert; Brake Support & Active Braking" While driving an speaking to a customer service agents I tested behind a Benz at approximate 40 mph and deliberately move my Broncos MY22 less that one car length or so. NADA! NO DISPLAY! To place a pedestrian in from to test the PCA would be wrong. The limited express warrantee state no charge for warrantee service, yet a call to Riverhead Ford service agent who stated a diagnosis charge of $200 or so for one hour. The warrantee also states that power up on line modem saves are updates are no charge. Ford three customer service read " non-warrantee" Ford policy , but refused to disclose where they found that statement in warrantee . ( Attached download) Further two supervisors read same "non-warrantee" Ford statement said I must pay $200 or more for electronic software/radar type RF signaling systems like proximity sensors for diagnosis purposes. A simple drive with a car in front should when switch by touch screen from high ,moderate or low should function and save lives. It failed that test. Previously, the system function ,when a driver cut dangerous in front of me and if function on screen and I immediately braked, no so today. A non- Ford check the display a