NHTSA complaint #11615235

Owner complaint summary

Vehicle has consistently presented with a loud screeching noise from the brakes. When emergency braking needed, there are incidents of a slipping feel to the brakes where they do not seem as through they are applying properly. The slipping feel and noise of the brakes increases during wet/snowy weather. The noise is not a safety concern as much as the slipping feel of the brakes is significantly concerning. When emergency braking is applied, any slipping is putting my safety and the safety of passengers in my vehicle/surrounding vehicles is at high risk. Multiple service appointments surrounding this persistent problem have resulted in dismissive responses from BMW. The service center has inspected the brakes, acknowledged the loud consistent screeching noise, but BMW states the brakes are normal and the noise is expected because they are "sport brakes". BMW now recommends replacing rotors but insists it is only due to the "noise complaint". The vehicle is only serviced at a BMW dealer/service center and has been inspected by BMW. There are no warning lamps or messages related to the problem. The problem was existing when I first purchased the vehicle in 2022, was acknowledged by BMW, and has been persistently reported at every service appointment as not subsiding and in fact increasing in volume. I believe there is a manufacturing problem with the BMW x3 SAV model that impacts the braking system (brake pads and rotors), causing slipping when emergency braking is engaged and causing excessive noise from front and rear brakes.