NHTSA complaint #11615398

Owner complaint summary

I am contacting you on behalf of my uncle in regards to this. He noticed that my cab and truck bed was separating, so they made an appointment for the dealership that he purchased it from. It was then brought to their collision shop and after further inspection, he was told that it was in fact a manufacturer’s defect and they could not help him. He was told to take it home and just weld it himself. He did purchase a warranty and apparently it expired I believe this past December. Chrysler Cares and Ram Cares were both called and both have said they could not help. Given the year of the vehicle and the issue we are rather confused on how this happened and how/why this is not a covered repair. Clearly this is a manufacturer defect. Furthermore, how is this safe to drive? Clearly both can detach while driving and cause a catastrophic accident resulting in fatalities. Who is then responsible? The dealership for turning away a blind eye, Ram, Stellantis, Chrysler Cares because they were made away and chose to not help and the same with Ram Cares? All of this could result in lawsuits. He feels unsafe driving this now, sadly he is now stuck with this vehicle as he is still paying this vehicle off. This is an issue that needs to be resolved immediately as the safety risks it brings. That’s all he wants is for it to be fixed PROPERLY and not out of his pocket or for it to done as Goodwill. It should not be a Goodwill program as Ram Cares suggested. This is a manufacturing defect and proper ownership and repairs need to happen. The vehicle is still at Rouen in Woodville, Ohio and at this moment it has 32,663 miles. So there’s not a lot of miles on this vehicle for this to have happened. I used my best judgement on miles when brought in and I’m not sure when the issue was first noticed. But the date I listed was when the vehicle was there.