NHTSA complaint #11615453

Owner complaint summary

The contact owns a 2021 Buick Envision. The contact stated that while operating the vehicle, the contact heard a popping sound coming from the front end of the vehicle, and the vehicle became difficult to steer. The vehicle was taken to the local dealer who determined that the front driver’s and passenger’s side ball joints, and control arms were faulty and needed to be replaced. The vehicle was repaired but the failure reoccurred, and the control arms were replaced a second time. Also, while driving the odor of fuel was present inside the cabin of the vehicle and the vehicle hesitated and jerked while depressing the accelerator pedal. The vehicle was taken to the local dealer who diagnosed that the fuel injector and fuel sensor were faulty. The fuel injector and fuel sensor were replaced but the failure persisted. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was approximately 24,000.