Verified government source

NHTSA complaint #11615748

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

UNKNOWN OR OTHER

Dates

Incident: 09/21/2024
Filed: 09/21/2024

Owner complaint summary

Went to the Chrysler Dodge Jeep Ram dealership in Lawrenceburg, IN last year and was told that spoiler failed a recall inspection and needed to be replaced. Unfortunately, spoilers were on back order and would take several months to get in. A month or so later, my local body shop took my Dodge Durango to the Dodge dealership in Batesville, IN for repairs after someone ran into my vehicle while it was parked in a parking lot. The Batesville dealership did another inspection for the spoiler recall and cleared the inspection stating that the spoiler passed inspection. So now I have one dealership (Lawrenceburg, IN) saying that there is a "gap" and that the spoiler in fact needs replaced, but that they can't fix it because they will not be reimbursed by Chrysler since the recall for my Durango has been "cleared" by the Batesville, IN Dodge dealership. After contacting the second dealership, they still claim that the spoiler is fine and refuse to fix it either. I admit, I don't know what I am looking for, but I also see a gap between the spoiler and where it is attached to the vehicle. It also seems to be loose. So, my question is, what exactly is the spoiler recall on 2021 Dodge Durango's? Should I be concerned that it's not getting fixed? Most importantly, who will be responsible if this thing comes off and injurers someone driving behind me?

This is an owner complaint filed with NHTSA (ODI #11615748). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11615748. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.