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NHTSA complaint #11616109

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES

Dates

Incident: 09/18/2024
Filed: 09/24/2024

Owner complaint summary

The vehicle accelerated on its own, while I was parking. My foot was on the brake when the vehicle just took off. It continued to accelerate until a building stopped it. I continued to brake but the vehicle did not stop. Once the vehicle collided with building, saw on the digital read out the "Brake System Malfunction" and then Camera Malfunction. The vehicle was towed from the site and the insurance adjuster has sent me word that the vehicle is a total loss.

Crash reported1 injuries reported
This is an owner complaint filed with NHTSA (ODI #11616109). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11616109)Back to reports

Official record ID (ODI): 11616109. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.