Verified government source

NHTSA complaint #11616535

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 HYUNDAI TUCSON

Manufacturer

Hyundai Motor America

Components

POWER TRAIN,ENGINE

Dates

Incident: 06/04/2024
Filed: 09/25/2024

Owner complaint summary

- replaced catalytic convertor twice - Check engine light on , needs another catalytic convertor - Exhaust fumes are coming back into my car through the AC vents , I’ve had to pull over due to being nauseas and extremely dizzy. - The dealership will not answer my phone calls , but will answer another phone because I have called from another phone and they picked up immediately - Was told from a service advisor that they would not help me “ unless the car blew up “ - My car did recently ,8/8/24, shake aggressively, the check engine light flicked rapidly and a strong puff of fumes came through my car - They will not help me because they stated that my rod bearings are not rotted therefore I do not qualify for assistance and everything would come out of pocket , the engine replacement , the catalytic convertor due to me being a few thousand miles outside of my 100,000 warranty. - I have the invoice stating oil is leaking profusely out of my engine - I was told within the last 2 weeks that if my car was to actually seize , Hyundai is not responsible bc when they kept telling me to bring my car in , they kept diagnosing it so they quoted me at about $5k to fix everything.

This is an owner complaint filed with NHTSA (ODI #11616535). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11616535. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.