NHTSA complaint #11616538

Owner complaint summary

In August the entire instrument cluster on my vehicle suddenly quit working while driving. Just prior to this the check seat belt warning came on though my seatbelt was engaged. I pulled over, released then re-engaged the seatbelt , turned the engine off and restarted it and began driving when the entire instrument cluster lost illumination and NONE of the gauges were working, no speedometer, engine monitoring, gas gauge etc. But the engine was running,lights ,turn signals, windshield wipers were all working. After my son and I tried unsuccessfully to find the problem we contacted our Jeep dealership, but couldn’t get an appointment until mid September to have it checked. They found that it was an internal problem and the unit needs to be replaced. However the parts are unavailable at this time from their supplier. Apparently this has been a problem with other owners and the supplier said that Jeep is changing the cluster unit and the new ones won’t be available to order until November 20th. I believe this is a safety issue since the driver is unable to monitor issues using the instrument cluster and it occurred suddenly and obviously has happened to other owners and therefore a recall should be issued and the problem fixed.