NHTSA complaint #11617090

Owner complaint summary

CVT Low Power light came on 9/10/24. I had it at the dealer within 15 mins. On 9/12/24 I was told I need a new engine. The dealer refused to give details to me and extended the warranty on 9/16/24 as to how/what the exact issue was. The extended warranty closed the case because of this. The dealer told me they declined it and refused to repair it. He suggested that since the car is drivable, I could take it. I spoke with the extended warranty myself to see why. They stated they didn't deny it but closed it because the dealer needed to demonstrate what was wrong with the engine. The advisor eventually told me that all 3 cylinders had low compression. I requested they contact the extended warranty company and have them come again and they demonstrate that to the inspector. On 9/23/24 a request was made for another inspector to check my vehicle. 9/27/24 I called the extended warranty company to see if there was a report from the new inspector. They explained that the dealer showed them the low compression and the next step would be to break the engine down to find the source of the problem because it may not need an entire engine. I made it to the dealership a few hours later to extend my rental and get an update from the advisor. He told me the warranty company was still refusing to do the work. He suggested that since the car was drivable, I should take my vehicle. His only suggestion was to drop the oil pan and see if any metal fell out. This would've been $170-$200. I asked if that would resolve the issues with my vehicle. He stated not necessarily. On 9/27/24 around 4 PM, I requested to have my car moved to the front of the dealership because I had a tow truck on the way. He refused to have the vehicle moved. In the close-out ticket, he stated that the warranty company and customer denied repairs. which is false. No lights/messages ever came on. When I'd bring it for a service, I'd explain it was loud and vibrating. They'd always tell me everything was fine.