NHTSA complaint #11618612

Owner complaint summary

I purchased a brand new Honda CRV 2022 ,VIN [XXX] , on [XXX] in Herson's Honda Rockville Dealership, Maryland. Shortly after the purchase the navigation system started to malfunction creating putting me in a danger on the road. After 10 minutes of driving the map goes blurred then screen gets saturated, the map gets smeared. It creates unsafe driving experience. I have addressed this issue to the Honda service center several times in 2022 and 2023 separately and during each routine oil change. There was no successful solution so far. I feel very unsafe and discouraged to drive this car with this ongoing issue. Specially with the kids in the car. I had several situations of losing the control of direction while on the highway due to map getting unclear. In March and April 2024 I reached out to American Honda, they created a case, sent me a survey, sent me to the service center but did not provide any solution. There was no written solution by the side of American Honda, only phone calls advising this is a software issue with Apple and Android and told me to wait for the software update. It has been two years, no solution. This problem substantially impairs the car's value or use. I have only driven it 17,000.00 miles since I don't feel safe driving long distances in it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)