NHTSA complaint #11619632

Owner complaint summary

-Took Vehicle to Service Center, they told me to call 800-992-1997 and ask for authorization for replacement. - Its at the service center for Larry Miller Chrysler, so I am not sure why they are not calling to get approvals. The seatbelt should never have unraveled or torn, they keep saying my warranty just expired, but this is a factory issue, no seatbelt should be tearing every and I have had the car for 3 years now. My concern has nothing to do with the safety recall, this is a separate issue. My seatbelt on the driver side has began unraveling, Ive been driving since 16 teen and never saw this before. I went to buckle my seatbelt about a week agao from 10/14/2024 and it would not pull through and I notice it was actually torn in half to the middle mark of the canvas belt. This is a FYI, i have taken it to dealership, they are looking it over. They did without looking just say to me out the blue I have never heard of this you must have cut it. ( That was insulting, why would I, [XXX] just cut my seatbelt)? The Larry Miller Dealership, service center is a joke. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)