NHTSA complaint #11620919

Owner complaint summary

My 2020 toyota corolla's warning light which stated "engine maintenance required visit your dealer" came on. When I called the dealership they stated I would need to come in and hook it up to diagnose the problem which would cose me $185 + taxes and fees. Then once diagnosed they would be able to fix the problem. I checked with O'Reilly's autopart store and Autozone which both of their scanners found nothing wrong. So I informed Toyota and they stated they I need to bring it to them because their scanner/tool is the one which will tell us what the problem is specific to my car. But they stated they think it could be a hose related to my coolant system to prevent my car from overheating. They stated to watch the temperature gauge while driving as it may overheat and become dangerous to drive. If this happens or I see any smoke pull over and get out if the car. However they haven't seen anyone have to do this so they think I should be fine but I should fix this problem soon. I asked if that is the problem would it fall under my mechanical breakdown insurance coverage and the dealership stated that if that's the problem yes but if I go through the insurance it will take a really long time to fix because they'd have to file a claim and get paid before doing any repairs. Then they said I'd have to pay the copay and any difference. I was confused as my insurance states I only have to pay my copay. However, I had someone else with a scanner/tool hook theirs up and to see if we could check the actual problem and it did say the error code P268115 engine bypass coolant valve. So, this was the issue. I viewed online that there is a class action lawsuit going on right now for this same problem with 2019-2023 Toyota Rav 4 and Corolla's. Toyota failed to disclose this information to it's consumers and it is not being covered under the power train warranty either. This safety issue with cars overheating is dangerous and costly.