NHTSA complaint #11622293

Owner complaint summary

I am filing this complaint regarding serious safety issues with my 2024 BMW X5 xDrive50e, which currently has approximately 12,000 miles. 1. Drivetrain Malfunctions and Assembly Error: The vehicle experienced three instances of drivetrain malfunctions within an eight-day period, causing it to go into limp mode unexpectedly while driving. The issue was identified as a misrouted wiring harness, which has since been repaired. I was informed by the BMW technician that a service bulletin addressing this issue was released 6 months prior to the production of my vehicle. Despite BMW’s knowledge of this recurring problem, the vehicle was assembled incorrectly, creating a significant safety hazard. This failure to address known issues during production resulted in potential disaster, compromising my safety and that of others on the road. 2. Unresolved Safety Recall – Regenerative ABS Braking System: The vehicle is subject to an ongoing recall for the regenerative ABS braking system, with no available remedy at this time. The lack of resolution for this critical safety component raises further safety concerns. 3. Connectivity Issues: The eSIM car connect hotspot has been inoperable, and BMW has acknowledged the problem, suggesting that I wait for potential updates. This impacts navigation and other safety-related features. Safety Concerns: These combined issues indicate that I was sold a vehicle with known safety defects that were not properly addressed at the manufacturing stage. As a consumer, I require a reliable and safe vehicle, which the 2024 BMW X5 xDrive50e has failed to provide. The fact that BMW was aware of this recurring issue through a bulletin prior to my vehicle’s production adds to the urgency of resolving these problems. Resolution Attempts: I have worked with the local BMW dealership to repair the wiring harness, but the unresolved ABS recall and connectivity issues persist. BMW has not provided a clear timeline for resolving the safety recall.