afterwarranty
/
InsightsSubmit report

Verified government source

NHTSA complaint #11623379

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

VEHICLE SPEED CONTROL

Dates

Incident: 10/31/2024
Filed: 11/04/2024

Owner complaint summary

I was in the drive thru at a restaurant and had my foot on the brake. After a couple of minutes of sitting with my foot on the brake, I gently pressed the accelerator to slowly move forward. All of a sudden the car sped up on its own like I had floored it. The speed of acceleration threw my head back and the car whipped around the front of the building as that's where I was steering. I braked and it thankfully stopped, but if a car had been in front of me I would have slammed into it. I could have hit a pedestrian. This was very scary and its an obvious safety concern. Mazda needs to look into this issue as I see there are other reports on this website and on the internet by numerous people for the same issue of sudden acceleration by the vehicle on its own.

This is an owner complaint filed with NHTSA (ODI #11623379). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11623379)Back to reports

Official record ID (ODI): 11623379. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.