NHTSA complaint #11625163

Owner complaint summary

The contact owns 2019 BMW X5. The contact stated that the vehicle was designed with the engine Auto Start/Stop system. The contact stated while at a complete stop and releasing the brake pedal, the engine failed to restart automatically. The contact stated that upon depressing the Push to Start button, the vehicle failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the starter needed to be replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling) which the contact related to the failure. The manufacturer was contacted for reimbursement and referred the contact to the dealer. The vehicle was taken to the local dealer, where it was inspected, and the dealer confirmed that the independent mechanic had installed the correct part; however, the dealer later informed the contact that the manufacturer had denied the claim for reimbursement. The failure mileage was approximately 140,000.