Verified government source

NHTSA complaint #11627022

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 LINCOLN AVIATOR

Manufacturer

Ford Motor Company

Components

STRUCTURE,UNKNOWN OR OTHER

Dates

Incident: 12/15/2023
Filed: 11/23/2024

Owner complaint summary

I purchased the truck Oct 2 2023/only 34 thous/miles by Jan 13 2024 I had to get serviced because it rained inside my car from under my rearview mirror when i would get in my car after it rained water would poor out from the interior light vents /got it serviced was told that lincoln agents came in and fixed it/March 2024 had to repeat the call this time water went further across my windshield to the passenger side interior my daughter got wet not happy took it back again had a recall in july for camera/received october appt for maintenance windshield checked again had hard rain Nov 21,2024 once again it rained from under my interior light this time it was leaking as i was driving the other incidents I would not know until I moved my car from sitting still/when the rain stops and I drive I can hear water in the top of the car I was always told that the drains are working but something is very wrong also I have exterior strip pieces coming apart from my passenger windows I was told that it could not be fixed unless I replaced the whole window because it is one piece so I could try a auto parts shop to find some epoxy to glue them back/The truck rattles under the driver right side wheel when I crank it up/the speedometer changes when im driving as if its changing its on drive mode/I need some answers we are a military family and my husband is a medically disabled veteran I waited 3 years for this truck because I think alot about Lincoln I have only had this truck 1 year and a little over a month to be having all these issues we paid $45,000.00 out the door so I feel that we deserve a remedy and some answers i'm tired of hearing about warranty's because this should not be happening to such a young vehicle at the price we paid and not to have it a year this is my transportation to transport my husband comfortably back and forth to VA appointments which are 2 hour drives from our living quarters please help us find answers this can also affect electrical thank you

This is an owner complaint filed with NHTSA (ODI #11627022). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11627022. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.