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NHTSA complaint #11628854

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2024 VOLKSWAGEN ID.4

Manufacturer

Volkswagen Group of America, Inc.

Components

POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

Dates

Incident: 10/17/2024
Filed: 12/04/2024

Owner complaint summary

The car's turtle light was on, and the car started moving slowly with instructions to part the car immediately. I brought the car to the service on 10/18/2024, and they could not diagnose it after 3 hours. I returned the vehicle on 10/21/2024 with the same complaint, and the car has been at the dealership service since then. VW instructed the service to replace one battery module, which did not solve the problem. Now, the service is waiting on different back-ordered parts, and there is no timeline for the arrival of the parts, nor are they sure this is the resolution.

This is an owner complaint filed with NHTSA (ODI #11628854). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11628854)Back to reports

Official record ID (ODI): 11628854. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.